I know this is an unusual post, but I wanted to acknowledge an outstanding customer experience from a kite manufacturer.
Over the winter I purchased a 7m Epic Renegade from John at Windbone Kiteboarding. For several months I did not get a chance to use it and then in late March I took it on vacation to Cabarete. The first day we used the kite we had a problem with the kite that required a part and service. We were of course disappointed. We knew not much could be done while out of the country, but decided to email the dealer about the problem.
Within 10 minutes John had contacted Epic Kiteboarding and Dimitri was actively involved. He reassured us that the kite would be serviced or replaced promptly and made us feel really good. It felt great to have a company respond so swiftly and show such a passion for service. Dimitri even offered to send us a kite to Cabarete. Fortunately we had a few kites on us so it really was not necessary, but an incredibly generous offer anyway.
When we returned we sent the kite to Dimitri. He serviced and tested it. Sent it back with some bonus parts and even provided us with a personalized video to show the everything was functioning well.
Both Windbone Kiteboarding and Epic Kiteboarding both proved to have really impressive customer service. I think both companies are led by people who have true passion for what they do and it clearly shows.
Since then I have actually gotten to ride the kite and I have to say it is incredible. No bar pressure, absorbs gusts like a champ and turns on a dime.
I would definitely encourage anyone looking into new kites and wants to support a company that truly cares about its customers to check out Epic.
Lee
